FAQs

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1. ​​​What are the privileges that am i entitled to under the Friends of Working Mums initiative?
   Each set of voucher / privilege is limited to one redemption per eligible NTUC Union Member.​ ​
   You may find the list of specially curated privileges which will be refreshed and updated on a regular basis via www.ufamily.org.sg/FOWM​.
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2. What is the eligibility criteria?
   You must be an existing NTUC union member and a working mother.
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3. How do I register to enjoy the voucher / privilege?​
   Helpling: Register online via NTUC U Portal at the following link: ​http://bit.ly/FOWMHelpl​ing​​
   Trehaus:  There is no need to register online. Head down to the Trehaus location and inform any of the staff that you would like to take a tour of the integrated lifest​yle space.
   
   
4. When will I receive the Helpling voucher?​
   Eligible registrations are deemed successful only when you receive a redemption e-mail from NTUC U Family within 14 working days of your online submission.
   
   
5. How do i redeem the voucher / privilege?
   Helpling: You will receive a redemption e-mail with the respective promo code. ​To redeem, simply key in the promo code at the point of checkout to redeem. ​
   Trehaus: Inform the staff that you wish to make a booking​ for any of the services, flash NTUC Membership card & quote ‘FOWMxTrehaus’ to enjoy the privileges.
   
   
6. What if I do not have an email account?
   You will need to set up an email account as you will be prompted to furnish one at the point of registration on NTUC U Portal.​
   
   
7. When does the registration close​?
   Helpling: Registration will close on 30 December 2020 and subject to limited availability on a first-come-serve basis.
   Trehaus: All privileges will end on 31 March 2021.​
   
   
8. What if I encounter difficulties redeeming the Helpling vouchers?
   You may reach out to Helpling via Whatsapp at +65 8598 4399.
   
   
9. Who can I contact for further enquiries?
   Please drop us an email at ufamilyevent@ntuc.org.sg.