Frequently Asked Questions

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  1. ​​​What are the privileges that am i entitled to under the Friends of Working Mums initiative?
    Each set of voucher / privilege is limited to one redemption per eligible NTUC Union Member. ​
    You may find the list of specially curated privileges which will be refreshed and updated on a regular basis via
    www.ufamily.org.sg/FOWM​.

  2. What is the eligibility criteria?
    You must be an existing NTUC union member and a working mother.

  3. How do I register to enjoy the voucher / privilege?​
    Helpling: Register online via NTUC U Portal at the following link: ​http://bit.ly/FOWMHelpl​ing​​
    Trehaus:  There is no need to register online. Head down to the Trehaus location and inform any of the staff that you would like to take a tour of the integrated lifest​yle space.

  4. When will I receive the Helpling voucher?​
    Eligible registrations are deemed successful only when you receive a redemption e-mail from NTUC U Family within 14 working days of your online submission.

  5. How do i redeem the voucher / privilege?
    Helpling: You will receive a redemption e-mail with the respective promo code. ​To redeem, simply key in the promo code at the point of checkout to redeem. 
    Trehaus: Inform the staff that you wish to make a booking​ for any of the services, flash NTUC Membership card & quote ‘FOWMxTrehaus’ to enjoy the privileges.

  6. What if I do not have an email account?
    You will need to set up an email account as you will be prompted to furnish one at the point of registration on NTUC U Portal.​

  7. When does the registration close​?
    Helpling: Registration will close on 30 December 2020 and subject to limited availability on a first-come-serve basis.
    Trehaus: All privileges will end on 31 March 2021.​

  8. What if I encounter difficulties redeeming the Helpling vouchers?
    You may reach out to Helpling via Whatsapp at +65 8598 4399.

  9. Who can I contact for further enquiries?
    Please drop us an email at ufamilyevent@ntuc.org.sg.