Frequently Asked Questions

​​​1. What are the privileges am I entitled to under the Friends of Working Mums initiative?
Each set of voucher / privilege is limited to one redemption per eligible NTUC​ Member. 
You may find the list of specially curated privileges which will be refreshed and updated on a regular basis via www.ufamily.org.sg/FOWM

2. What is the eligibility criteria?
You must be an existing NTUC union member and a working mother.

3. How do I register to enjoy the voucher / privilege?​​
Grab: Register online via NTUC Portal at the following link: https://bit.ly/FOWMGrab​
Helpling: Register online via NTUC U Portal at the following link: ​https://bit.ly/FOWMHelpling
Trehaus: There is no need to register online. Head down to the Trehaus location and inform any of the staff that you would like to take a tour of the integrated lifest​yle space.

4. When will I receive my vouchers?
Eligible registrations are deemed successful only when you receive a redemption e-mail from NTUC U Family within 14 working days of your respective online submission.
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5. How do i redeem the voucher / privilege?

Grab:

    • You will receive a redemption e-mail with a message to claim the vouchers.
    • Click on the link and you will be directed to a log-in page to key in your phone number which is registered with Grab. You will be prompted to download the app if you do not have the app downloaded on your mobile device.
    • Enter your mobile number and a 6-digit OTP will be sent to your Grab app inbox notifications.
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    • Enter the OTP to complete the redemption.
    • The voucher will be reflected under ‘My Rewards’ in your Grab app.

Helpling
You will receive a redemption e-mail with the respective promo code. ​To redeem, simply key in the promo code at the point of checkout to redeem. 
Trehaus: Inform the staff that you wish to make a booking​ for any of the services, flash NTUC Membership card & quote ‘FOWMxTrehaus’ to enjoy the privileges.​

6. What if I do not have an email account?
Y​ou will need to set up an email account as you will be prompted to furnish one at the point of registration on NTUC U Portal.​

7. When does the registration close​?
Grab: Registration will end by 1 June 2020 and subject to limited availability on a first-come-serv​e basis.
Helpling: Registration will close on 30 December 2020 and subject to limited availability on a first-come-serve basis.
Trehaus:  All privileges will end on 31 March 2021.


8. What if I encounter difficulties redeeming the Helpling vouchers?
Grab: You may reach out to Grab at https://help.grab.com/passenger/en-sg/ and provide the corresponding 16-digit serial number of the voucher. Grab will assist you within 5 working days.
Helpling: You may reach out to Helpling via Whatsapp at +65 8598 4399.

9. Who can I contact for further enquiries?
Please drop us an email at ufamilyevent@ntuc.org.sg.