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	FAQ > Uplus FAQ


	About Uplus What is Uplus? What are the benefits of Uplus? Are there any annual fees charged on the Uplus Card? Must I be an NTUC Member to qualify for Uplus? I am already holding the U Card. Is it compulsory for me to change for Uplus? I already have the U Card. Why should I change for Uplus again? What is the difference between the Uplus Card and the NTUC Plus Card? What is the difference between the Uplus Card and the FairPrice Plus Card? Uplus Card Features What is the difference between the Uplus Credit Card and Uplus Debit Card? What are the criteria for both the Uplus Credit Card and Debit Card? What is the difference between a normal ATM Card and the Uplus Credit/Debit Card? What is the interest free repayment period on my Uplus Credit Card? What are the other fees and charges on my Uplus Credit Card? Does my Uplus Credit Card entitle me to pay OCBC Instalment Payment Plan? Using Uplus at NTUC FairPrice Is Uplus Card accepted at NTUC FairPrice supermarkets? Can I earn LinkPoints? Can I earn FairPrice rebates using the Uplus Card? What are the procedures to sign up with FairPrice to earn rebates? When I make purchases at NTUC FairPrice or LinkPoints merchants, can I use the Uplus Card to earn the LinkPoints but use another credit/debit card for payment? What is fPLUS? What is the barcode on the Uplus Card for? If I shop at NTUC FairPrice, do I need to present my NTUC/U Card to earn LinkPoints and rebates? Uplus Supplementary Card What is the Uplus Supplementary Credit Card? What are the benefits/privileges of the Uplus Supplementary Credit Card? What are the different features between the Uplus Principal Card and the Supplementary Card? Does the Uplus Supplementary Card also act as a NTUC membership Card? What are the criteria for Uplus Supplementary Card? Where can I get the Uplus Supplementary application form? Is there any charge on my Uplus Supplementary Credit Card? Why is the Uplus Supplementary Card not given a Starter Account? Do I automatically become a NTUC member and get rebates as a Uplus Supplementary Cardmember? Where can I earn LinkPoints as a Uplus Supplementary Cardmember? As Uplus Supplementary Credit Cardmember, can I redeem LinkPoints? Can I pay for my purchases at NTUC FairPrice with my Uplus Supplementary Card? As a Uplus Supplementary Cardmember, can I still earn LinkPoints at FairPrice supermarkets when I spend a minimum amount of $20 with my Uplus Supplementary Card? Where and how can I redeem my LinkPoints as a Uplus Supplementary Cardmember? Does my Uplus Supplementary Card entitle me to pay using the OCBC Instalment Payment Plan? Does my Uplus Supplementary Card entitle me to LinkPoints Gold privileges? Does my Uplus Supplementary Card entitle me to all OCBC benefits and privileges that is extended to Uplus Principal Cardmembers? Since the Uplus Supplementary Credit Card was issued to me without an NTUC-OCBC Starter Account* linked to it, can I link my Card to an OCBC savings account on my own? What happens if someone uses my Uplus Supplementary Credit Card without my permission? LinkPoints Where can I earn LinkPoints using my Uplus Card? How much LinkPoints can I earn? Are there fees and charges related to LinkPoints? I have a U Card, Uplus Card and FairPrice Plus Card. Can the LinkPoints earned from these 3 Cards be accumulated into 1 LinkPoints Account? Where does my Uplus Supplementary Cardmember’s LinkPoints go to? Where and how can I redeem my LinkPoints? Which card can I use to redeem my LinkPoints? I’m a Uplus Cardmember, when does my LinkPoints expire? How do I check how many LinkPoints I have? Do I get my LinkPoints immediately when I shop at LinkPoints merchants including NTUC FairPrice? When will I get my LinkPoints when I shop at VISA merchants? Where do I find the list of LinkPoints merchants? OCBC & LinkPoints Gold What are my privileges as a Uplus Cardmember? What is the LinkPoints Rewards programme? What is the OCBC Privileges? What is U Dining? Can my Uplus Card entitle me to pay by OCBC Installment Payment Plan? Account Management What should I do if I want to terminate my Uplus Card? I have terminated my NTUC membership. Can I still retain my Uplus? What should I do when I had misplace/lose my Uplus Card? What happens if someone uses my Uplus Card without my permission? What happens when the ATM machine retains my Uplus Card? The barcode on the back of my Uplus Card cannot be scanned at NTUC FairPrice. What should I do? What should I do if I changed my FIN to NRIC? Card Pin, OCBC Banking & Internet Banking How do I apply for the OCBC Internet Banking and Phone Banking Pin for my Uplus Debit Card? I hold the Uplus Credit Card. Why is it that I cannot view my savings account using my Internet Banking and Phone Banking Pin? How can I access my savings account through Internet Banking & Phone Banking services? Will I receive my Card PIN? Why can’t I use my existing PIN with the new Uplus Card? Will I be given Internet Banking and Phone Banking access codes and PINs? How can I pay another person’s Credit Card bills via Internet Banking? Can I change my mailing address online? How do I update my personal particulars online? How can I apply for Internet Banking or Phone Banking access? I have Internet Banking facilities earlier on other OCBC products but I have forgotten my pin. Does my Uplus account use the same pin and login ID? If so, what can I do? I have a NTUC Plus Card but it was damaged so I called OCBC for a replacement Card. OCBC recently sent me a replacement card with the same card number and expiry but on a Uplus Card face. Is there a change to my phone/internet banking pin? I just received my Uplus Credit Card. Will I be sent another another phone and internet banking pin? I already have an existing phone and internet banking pin that was sent to me when I applied for the OCBC Credit Card previously. Caltex How can I change for Uplus?Will I receive my Card PIN? Am I eligible to change for the Uplus? Are supplementary Uplus Credit Cardmembers eligible for the 3% Caltex rebates? Are Uplus Debit Cardmembers eligible for the 3% Caltex rebates? Where is my nearest Caltex station? How is the 3% Caltex rebate calculated? How do I qualify for the Caltex rebates and when will I receive the rebates? Is the $300 nett spending inclusive of other purchases at the stations? Why is there a requirement for minimum spending of $300 in a calendar month required to enjoy the Caltex rebate? Why can’t I find the Caltex rebates in my statement? My Caltex rebates do not tally with the amount charged to my card as shown in the statement. Why? If I have any queries on the Caltex rebates, whom can I contact? What is the Caltex Thanks! Points Loyalty Program? How do I enjoy Caltex Thanks! Points? Why do I enjoy Caltex Thanks! Points and not LinkPoints? Can I convert my Thanks! Points to LinkPoints? What is the expiry date for my Thanks! points? Who do I contact for enquiries pertaining to Caltex Thanks! points? Can I use my Uplus Card to redeem my Caltex Thanks! points? If I have lost my Uplus Card, do I have to contact Caltex to block the card so that anyone who finds my card will not be able to use my Caltex Thanks! points? How do I check how many Caltex Thanks! points I have? Where and how can I redeem my Caltex Thanks! points? I have just applied for the NTUC membership card and the Uplus Card. How soon can I receive my cards so that I can start earning Caltex rebates on my purchases at Caltex stations? What rewards can I redeem and where can I view the selection of rewards? Recurring Payment Scheme What is the Recurring Payment Scheme? Who are eligible for Recurring Payment Scheme? How does membership fee payment works under Recurring Payment Scheme? Can recurring bill payment be done via debit cards? What are the benefits of recurring bill payment? What will happen to my existing GIRO arrangement if I have signed up for recurring bill payment? How long is the processing time for my Recurring Payment Scheme application? How will the recurring membership payment be reflected on my OCBC monthly statement? What will happen if I replace or cancel my NTUC Plus / UPlus credit card?